In order to deliver goods to a customer that were, for example, accidentally not shipped, you first need to correct the false Shipped value(s) of the respective order. In our example, the customer ordered the item "Samba Haselnuss", which according to the system has been delivered (the Shipped value is "1"). However, the item was not actually included in the package, which is why it has to be marked as "not shipped" (Shipped value "0") so that the stocks in the system are corrected and the item is available for shipment again.
To correct the Shipped value, open the order in the backend and switch to the Positions tab:
After you have corrected the Shipped value and clicked on Update, confirm the storage so that the stock in your warehouse is corrected.
Note: The items are stored in their standard bin location and this may not be the bin location from which they were actually picked. Therefore, check your stocks and, if necessary, relocate them from to the correct bin location.
Next, change the status of the order from Completely delivered to Partially delivered. The order is now displayed again in the Picking app and can be picked as usual.
Wrong goods delivered
If you have accidentally sent the wrong item(s) to a customer, first correct the wrong shipped values and add the missing item(s) to the order to ship them. In the second step, there are two cases:
- If the customer has returned the item to you, return it to the bin location from which it was picked. The stock levels should be correct here as the item has not been removed.
- If the item remains with the customer, adjust the stock of the incorrectly sent item so that the physical stock is correct again.
If in any of the cases you cannot clearly identify from which bin location the item was picked, a stocktake may be necessary.