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DHL Business Customer Portal

To use the DHL Adapter, you require access to the DHL Business Customer Portal. You can easily sign up for a contract starting at 200 national and/or international parcels per year here.

Important: Shipping via DHL Intraship is not possible with the DHL adapter.

DHL Express Global Web Services (GloWS)

In order to be able to process DHL Express shipments via the DHL Adapter, you have to be authorised for DHL Express Global Webservices (GloWS). Please contact the DHL Express sales department for activation.

Note: Be sure to mention the term "Global Web Services" in your request so that your message reaches the right department at DHL Express. Also point out that you are using the official Shopware DHL Adapter, which has already been generally accepted by DHL Express.

The following access data is required for the configuration of the plugin: 

  • DHL Express customer number (9 digits)
  • DHL Express user name
  • DHL Express password
Note: If you only have a 14-digit DHL Express billing number, please contact DHL Express Sales to obtain a 9-digit DHL Express customer number.

DHL Returns

On 01.03.2020, the former returns portal was integrated into the DHL business customer portal. In order to use the returns function, a separate activation by DHL is necessary, which should already have been completed for most customers. You can see whether you have been activated by the fact that the corresponding menu item Returns is displayed in the business customer portal. You will also receive an error message if you try to create a return label without activation. In this case, please contact DHL by phone to request activation: 

  • German: 0228 - 76 36 76 79 (Selection 2) 
  • English: 0228 - 76 36 76 59 (Selection 2)

Use of the product Warenpost

The plugin also supports the products Warenpost, Warenpost International and Warenpost International Premium. To access these services, you need a Portokasse account with German Post, which has to be activated for the Warenpost product. See this article for more information.

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