To partially cancel an order, open the order details, switch to the tab Positions, optionally select the items to be cancelled and then click Cancel positions.
Es öffnet sich ein separates Fenster, in dem optional abschließende Anpassungen vorgenommen werden können, bevor die Stornierung bestätigt wird:
- Create cancellation invoice – If you have already created an invoice for the order, the checkbox Create cancellation invoice is selected by default and the invoice number to which the cancellation invoice should refer is automatically filled in. Optionally, the date displayed on the cancellation invoice can be adjusted and an invoice comment can be entered. For a preview of the later document you can use the button View preview in the bottom area.
- Cancel / Refund – Set the quantity to be cancelled for each item. The quantity entered is also automatically set as the quantity to be refunded, but you can also adjust it.
- Additional items for the cancellation invoice – If, for example, you want to charge the customer additional costs or grant a subsequent discount, you can do this here. Click on the button Add pseudo item to create a new entry.
- Cancel shipping costs – If there are shipping costs for the order, the checkbox to refund them is selected by default. Uncheck the box if you do not want to refund the shipping costs.
