If you wish to cancel individual items, but a percentage discount has been applied to the entire order, it is important to display the discounted amount correctly on the cancellation invoice. We suggest the following process:
- Create the return as usual and click Perform cancellation to go to the next window.
- Click on Add pseudo item.
- Enter a descriptive name for the item (e.g. voucher correction) and enter the discount amount for this item in the Price field.
Example: Assume that the customer has purchased an item worth €1 with a discount of 20%, i.e. paid only €0.80. The difference to the original price of €1, namely €0,20, is then entered in the field Price. As soon as you have confirmed your entry with Enter, you will also see how the total amount of €-1 changes to the correct amount of €-0,80.
- In the cancellation invoice you will now see the cancelled item, the additional item you created and the correct refund amount.
This procedure can also be used for the cancellation of several items. Here you have the possibility to either show a total position for the voucher correction or to add a separate additional position for each position.