Dunning – Pickware Shopware 5 Helpcenter

About the Plugin

The dunning plugin offers you the possibility to send automated payment reminders, dunning letters and debt collection notifications as well as to automatically cancel unpaid prepayment orders. The number of reminder levels is limited to three by the plugin. Using cronjobs, all relevant orders are regularly checked for missing payments and customers are reminded after a period defined by you. Here you have the option to define separate reminder fees for each reminder level. In addition, payment reminders can be sent to these customers beforehand. There are separate e-mail and document templates for payment reminders and the three reminder levels. If a customer does not react even after the third reminder, a collection notification including the corresponding documents is sent. All documents cannot be created manually in the backend, but only by the automatic cronjob of the plugin.

Important: The order statuses (ID 1 to 8) and payment statuses (ID 9 to 36) created by Shopware by default must be left unchanged in your store, otherwise the plugin will only work in a limited way and errors may occur. Individual names or changed IDs of these statuses in the database table s_core_states are therefore incompatible. However, additional individual statuses can still be added in the store and also be stored in the plugin configuration for the start of the dunning process. Furthermore, when installing the plugin, the invoice document must exist in the database table s_core_documents according to Shopware standard with ID 1, because parts of this template are copied for the template of the dunning documents.